tdispatchThe Dover Police Department’s Communications Center is the first point of contact for emergency services provided to the residents and visitors of Dover. The Communications Center operates 24 hours a day 7 days a week providing police, fire and emergency medical services. The Communications Center is staffed by eleven full time dispatchers. Once a call is received by a dispatcher, he or she will obtain the pertinent information necessary to log the call for service in the Computer Aided Dispatch (CAD) system. Once the call is logged in the CAD system, the dispatcher must prioritize the complaint, and then ensure the appropriate emergency services are promptly dispatched. The CAD system allows the dispatchers to check for hazards or prior calls from the location of the call for service. In addition, dispatchers can monitor the officer’s status, such as when a vehicle is stopped or attending court. Dispatchers are tasked with staying in constant communication via 800 MHz radio system and in car computers, known as Mobile Data Terminals (MDT). When not busy on the telephone or radio, dispatcher’s duties include data entry of wanted persons, missing persons, stolen guns, articles, plates, and vehicles in the local system (Deljis) and National Crime Information Center (NCIC) and criminal history checks. Dispatchers are responsible, dedicated professionals with a strong work ethic. They play a vital role in helping keep the citizens of the City of Dover as well as our officers safe.

Who, What, When, Where, and How…..Calling 911




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