Job Title: Communications Operator
Salary range: $17.10 per hour
The City of Dover is currently accepting applications for two (2) Communications Operators. These position are in the Police Departments’ 911 Communication Center. The essential function of these positions within the organization is to dispatch emergency services in response to calls for assistance. The position is responsible for answering emergency services phones (911 phones), dispatching appropriate emergency services, maintaining emergency reference materials and obtaining service in event of equipment failure.
The Communication Operators works under general supervision, independently developing work methods and sequences. These positions are responsible for maintaining various logs, charts, and recordings to provide records of all emergency and non-emergency actions for follow-up investigative, administrative, or legal action. In addition, monitors the building security system, including security cameras.
A high school diploma, GED, or specialized vocational training such as DELJIS, NCIC or Smart 911 is required. These positions require normal visual acuity and field of vision, hearing, speaking, and color perception as well as good physical and mental health. Psychological testing and a physical exam will be pre-employment requirements. Candidates must have the ability to work rotating shifts. The schedule is currently 12-hours. The positions require three (3) months of related experience
with operating computers and understand basic computer functions; experience in DELJIS and NCIC helpful. Experience with Microsoft Outlook preferred. The ability to remain calm in crisis situations is vital. Ability to speak clearly and distinctly, and deal tactfully with the public is required. A dispatching test will be required of all candidates.
You can learn more about the Communications Division at:
Dover Police Communications Division
Download Application: https://www.cityofdover.com/communications-operator
A successful comprehensive background check and pre-employment drug/alcohol screening will be required. The City of Dover offers an excellent compensation package which includes health insurance and 401 a/ 457 retirement benefits. To apply, submit a City of Dover employment application to City of Dover, Attn: Human Resources Department, P.O. Box 475, Dover, DE 19903. An application can be obtained from the Human Resources Department at City Hall or at the website www.cityofdover.com.
The City of Dover is an Equal Opportunity Employer.